Cancellations must be communicated in writing or via email to the office that confirmed the reservation. Cancellations will be effective only from the date the booking office confirms them.
If a booking is cancelled, the client will be charged the following cancellation fee:
Kilimanjaro Trekking
- 30 days or more prior to departure – No cancellation fees
- 20 to 14 days before departure – 10% of the total tour price will be charged as cancellation fees
- 0 to 13 days before departure – 50% of the total tour price will be charged as cancellation fees
For Safaris in Tanzania Or Kenya
- 150 days and above before departure – No cancellation fees
- 90 to 149 days before departure – 10% of the total tour price will be charged as cancellation fees
- 45 to 89 days before departure – 20% of the total tour price will be charged as cancellation fees
- 0 to 44 days before departure – 30% of the total tour price will be charged as cancellation fees
For Safaris in Uganda
- 150 days and above before departure – Cancellation fees will be equal to the cost for Gorilla and Chimp Permits
- 90 to 149 days before departure – 10% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
- 45 to 89 days before departure – 20% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
- 0 to 44 days before departure – 30% of the total tour price will be charged as cancellation fees plus the cost for Gorilla and Chimp Permits
In all cases, there is no refund for Gorilla Permits or Chimp Permits
Partial Cancellations
In the event of partial cancellations, the per person price for the remaining clients will increase based on the change in group size and other factors.
Change of Dates
You have the option to change the dates of your tour at any time. When rescheduling, any applicable cancellation charges as well as any new charges will apply. The Company will notify you of any additional charges before the rescheduling is completed. If the booking is cancelled after rescheduling, any refunds will be calculated using the original tour date.
If we Cancel
The Company reserves the right, at its sole and absolute discretion, to cancel any tour without prior notice in cases where this is unavoidable. However, in that case, the Company agrees to refund the client’s entire payment. This is the Company’s sole responsibility to the client, and no claim for damages, however arising, shall be made against the Company.